1. Cancellation by Biking Brotherhood
Please note that there may be certain orders that we are unable to accept/fulfill and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled shall include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, problems identified by our credit and fraud avoidance department or any defect regarding the quality of the product. We may also require additional verification’s or information before accepting any order. We will contact you by email/phone (either of one) if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account. Sometimes we are not able to reverse payments by cards in such cases we may ask your bank details for transferring funds to you manually.
2. Cancellations by the Customer
In case of requests for order cancellations, Biking Brotherhood reserves the right to accept or reject requests for order cancellations for any reason. As part of usual business practice, if we receive a cancellation notice and the order has not been processed / approved by us, we shall cancel the order and refund the entire amount. A request for cancellation of order shall be valid and accepted only if they are made within 06 (six) hours of making the order on the Site. We will not be able to cancel orders that have already been processed or orders for which request for cancellation is made after the expiry of 6 (six) hours from making the order. Biking Brotherhood has the full right to decide whether an order has been processed or not. The customer agrees not to dispute the decision made by Biking Brotherhood and accept Biking Brotherhood’s decision regarding the cancellation. In the event of cancellation of order by the customer Biking Brotherhood shall not refund the voucher, if any used against such order. After deliveries customer can be refunded if product is been delivered to customer , customer has to check the parcel at the time of delivery & any claim after that for damage will not be entertained. As far as manufacturing defect is concerned customer has to notify us about the issue by email to firstname.lastname@example.org with proper evidences. Any complaint lodged by phone will not be entertained or will be counted time for same is 24 hours from time of delivery. We are not liable for any kind of service for any product, we are giving service for delivering product on order..