Biking Brotherhood provides a 6 Months warranty limited to Manufacturing Defects only.
Liability is limited to repair or replacement of the product.
Warranty claims can be processed only at our Chennai Service Center. The company retains the right to reject any claim at its sole discretion.
Products approved for a warranty claim will be repaired or replaced as deemed appropriate by the company. Any replacement done during this period will not prolong the warranty period. In case of replacement of a product, the replacement will be done based on availability and it will be processed once the stock is available. In case of the model not being available / discontinued, we will replace with an equivalent model. There will be no refunds for non-availability. Please note, if a component is replaced it might not match the original color perfectly.
No Warranty Claim if products are damaged due to below
-An accident or a fall
-Any customization or modification made by the user.
-Lack of maintenance and care.
-Usage under abnormal conditions
-Paint fade due to prolonged exposure to sunlight/UV light.
-Ageing/damage/cracks of inner fabrics/liner due to usage.
Warranty Claim Process:
– Send email to firstname.lastname@example.org with the email subject “Warranty Claim – Product name”.
– Explain in detail the issues & attach the photos of the issues in the product.
– Warranty claim MUST be accompanied by the Tax invoice issued by an authorized re-seller/dealer. (Products without valid Tax invoices, not purchased from an authorized reseller/dealer will not be eligible for warranty claim And Products purchased less than the MRP under offers or discounts will not be covered under warranty).
– We will process your email within 3 Working days and reply back. If we give the go ahead for Warranty claim, the customer can ship the product to our Chennai office.
– The cost of sending the product is to be borne by the customer. After claim processed, we will ship the repaired/replaced product free of cost back to the customer.